Training, Support and Maintenance

NSGIS provides training on how to use the advanced tools, solutions, and procedures we deploy. We can also optionally provide training for the underlying software that underpin our solutions, such as in the basic use of Microsoft, Esri and Latitude Geographics software. Training is typically provided on-site. In addition to our on-site training portfolio, NSGIS also can provide web-based training primarily oriented towards engineering firms that use CAD and wish to better service our clients’ GIS data needs.

In addition to traditional training, NSGIS finds that true success of enterprise implementations of geospatial technologies depends on creative and multi-faceted outreach and education, rather than just training. NSGIS innovates methods for reaching out to staff and management in ways that matter to them, where and when they need, and are most receptive to learning about these systems. From lunchtime talks, to individualized visits, to web based training and quizzes, to contests and motivational items, we focus on the adoption of technology, not just its implementation.

NSGIS’s implementations are meant to leave clients able to operate their own systems, as well as to grow their use of these systems. For example, we have every intention for our clients to create new map viewers, new reports, and new workflows to automate their work. However, when it comes to software and system maintenance, NSGIS takes a different approach to ordinary software manufacturers. Being in the “solution” business, we offer our clients cradle-to-grave maintenance options, whereby clients who pay an annual maintenance not only receive upgrades, but NSGIS actually installs and configures these upgrades and retrains clients in the use of new features. In this way, we help ensure continued client engagement, adoption and success, as well as ensure that our clients are supportable and do not fall so far behind in their system upgrades that they become more difficult to support.

NSGIS naturally supports its own solutions and customizations, but can also provide a single point of contact for supporting the entire “technology stack” that underpins our solutions, as well as ancillary activities that stem from our implementations. We often place long term on-site support personnel to ease clients into independent operation and maintenance, as well as provide remote support.